The Diet Science Pty Limited (Australia) Last updated: 19/03/2026 Contact: thedietscience01@gmail.com
This Responsible AI Use Policy explains how we use AI in The Diet Science, what users can expect, and the standards we follow to keep the experience safe, respectful, and helpful.
Our goal is simple: use AI to deliver practical, evidence-informed nutrition support—without overstepping into medical diagnosis or unsafe guidance.
What the AI can do
Our AI can help you with:
general nutrition education and food guidance
meal ideas and meal planning support
habit-building and routine suggestions
guidance aligned with trusted nutrition frameworks (including Australian dietary principles)
general calorie or portion estimates (where available)
interpreting your preferences (veg/non-veg, allergies/intolerances you share) and goals
What the AI does not do
Our AI does not:
diagnose or treat medical conditions
replace your GP, dietitian, or other clinicians
provide emergency assistance
instruct you to start/stop medications or change prescribed treatment plans
guarantee results
If you need medical nutrition therapy, clinical care, or urgent support, you should consult a qualified healthcare professional.
Where available, we offer 1:1 consultations with a nutritionist. If we identify that your situation may require clinical care (for example high-risk conditions or red flags), we may recommend you seek support from a GP and/or an Accredited Practising Dietitian (APD) or other appropriate clinician.
AI can sometimes be incorrect, incomplete, or misunderstand context. This can happen especially when:
information is missing or unclear
there are complex medical conditions
there are multiple medications/supplements involved
symptoms are severe or persistent
You agree to use AI guidance with judgment and to verify important details, especially when allergies, medical conditions, or medication interactions could be involved.
To protect users, our AI is designed to refuse or limit responses that involve:
medical diagnosis or treatment instructions
dangerous dieting behaviours (extreme restriction, eating disorder behaviours)
self-harm content
illegal activities
hate, harassment, or abusive content
instructions that could cause physical harm
unsafe supplement/drug advice, including “replace medicine with X”
instructions for children/teens under 18 without appropriate supervision
If the AI can’t safely answer, it will suggest safer alternatives or recommend speaking with an appropriate professional.
We aim to provide guidance that is:
practical and evidence-informed
consistent with reputable nutrition principles and generally accepted dietary guidance
focused on sustainable habits rather than quick fixes
We avoid sensational claims. However, because nutrition science evolves and individual situations vary, our guidance may not always be perfect or up to date. We encourage users to consider guidance as support, not absolute truth.
To provide continuity and improve service quality, we may store:
chat logs
meal logs and photos (if you upload them)
call transcripts (text transcripts of calls)
We do not record call audio, but calls may be transcribed into text.
Users can request deletion of transcripts and meal photos (and other user-submitted content) as described in our Privacy Policy, noting we may retain certain billing or legal records where required.
To keep the service available and affordable:
plans may include usage limits (for example, a set number of calls per billing cycle)
call allocations reset each billing cycle and generally do not roll over unless stated
we may restrict access if we detect abuse, account sharing, automated use, fraud, or activity that harms the service for others
When using our AI features, you agree to:
provide truthful and relevant information
avoid sharing sensitive information you do not want stored (for example, highly personal identifiers)
not rely on the AI for emergency decisions
seek professional medical advice when needed
follow the acceptable use rules (no harassment, hate, illegal content, or misuse)
We may update this Responsible AI Use Policy as our technology and services evolve. We will post the updated version on our Platform and update the “Last updated” date.
Questions or concerns about how we use AI? Email: thedietscience01@gmail.com