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The Diet Science FAQs

1) What is The Diet Science?

The Diet Science is a 24/7 AI-powered nutrition coach that gives you science-based, personalised nutrition guidance anytime—plus optional 1:1 consultations with a nutritionist for deeper support.

2) How is this different from generic AI or random internet advice?

Most tools give generic answers. The Diet Science delivers structured guidance based on evidence-informed nutrition principles aligned with trusted frameworks like the Australian Dietary Guidelines, and shaped with professional nutrition input—so it’s more consistent and practical.

3) What can I use it for day-to-day?

Meal ideas, portion guidance, cravings support, grocery help, eating-out choices, habit building, and quick “what should I eat?” decisions—whenever you need it.

4) Is it available 24/7?

Yes. The AI coach is available 24/7 via chat/call support.

5) Do you offer 1:1 consultations?

Yes. 1:1 consultations with a nutritionist are available (based on plan inclusions and appointment availability).

6) Is this medical advice?

No. The Diet Science provides nutrition education and lifestyle support. It does not diagnose or treat medical conditions and does not replace your GP or dietitian.

7) Can I use it if I have a medical condition?

You can use it for general support, but if you have a medical condition (e.g., diabetes, kidney/heart issues), pregnancy/breastfeeding, eating disorder history, or severe allergies, you should use it alongside clinical care and follow your clinician’s advice.

8) Do you guarantee results (weight loss, symptom changes)?

No. Results vary by person. We focus on sustainable routines and consistency, not quick fixes.

Trial, Subscription & Calls

9) Do you have a trial?

Yes — we offer a 3-day trial (unless stated otherwise at checkout).

10) Will I be charged after the trial?

If your trial converts to a paid plan, you’ll be charged unless you cancel at least 24 hours before the trial ends.

11) Can I cancel anytime?

Yes. You can cancel anytime. To stop the next renewal charge, you must cancel at least 7 days before your renewal date.

12) Are calls unlimited?

Calls are limited by your plan (to keep availability fair for everyone). Call allocations reset each billing cycle and generally do not roll over unless your plan explicitly says they do.

13) What is your cancellation/no-show rule for booked calls?

You must cancel or reschedule at least 48 hours before your appointment. Late cancellations or no-shows may be treated as used and deducted from your plan allocation.

Privacy & Data

14) Do you record calls?

We do not record call audio. Calls may generate text transcripts for continuity of support and service records.

15) Can I delete my transcripts and meal photos?

Yes. You can request deletion of call transcripts and meal photos (and other user-submitted content). We may still retain required billing/transaction records and information needed for legal, fraud-prevention, or dispute purposes.

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© 2026 Diet Science. Evidence-based nutrition guidance.