Last updated: 19/03/2026 Company: The Diet Science Pty Limited (Australia) (“The Diet Science”, “we”, “us”, “our”) Website/App: thedietscience.com and any related apps/services (“Platform”) Contact: thedietscience01@gmail.com | Queensland 4212 Australia
By creating an account, using our Platform, or purchasing a subscription, you agree to this User Agreement.
The Diet Science provides:
AI-powered nutrition support (chat/call features, meal guidance, habit support, education, and general wellbeing information), and
where offered, optional 1:1 consultations with a qualified nutrition professional on our team (separately scheduled and subject to plan limits).
Some responses may be generated by AI. We aim to keep guidance evidence-informed and aligned with reputable frameworks (including Australian dietary guidance), but results and suitability vary by person.
Not medical advice
Our content and support are for general education and lifestyle guidance only. We do not provide medical diagnosis, treatment, prescriptions, or emergency services.
Emergencies
If you have urgent symptoms or a medical emergency, call 000 (Australia) or your local emergency number. The Platform is not for emergencies.
If you have a medical condition
If you have (or suspect you have) a medical condition (for example diabetes, eating disorders, pregnancy complications, severe allergies, kidney disease, heart disease, or any condition requiring medical nutrition therapy), you should use our Platform only alongside appropriate clinical care and follow your clinician’s advice.
You must be at least 18 years old (or the age of majority where you live) to use paid services, unless a parent/guardian provides consent and is responsible for payments and supervision
You agree to:
provide accurate, complete information (including health and dietary preferences),
keep your login details secure,
use the Platform for personal, lawful purposes only, and
follow any usage limits tied to your plan.
You are responsible for all activity under your account.
Auto-renewal
Paid subscriptions automatically renew at the end of each billing cycle unless you cancel in advance (see Section 8).
Pricing and taxes
Prices are shown at checkout and may be inclusive or exclusive of GST depending on how they’re displayed. You authorise us (and our payment providers) to charge your payment method according to your plan.
Plan changes
We may add, remove, or change plan features (including call/chat allocations). Where practical, we will provide reasonable notice. If a change materially disadvantages you, we will provide a fair pathway (for example, letting you cancel before renewal).
If your plan includes calls (trial, pro, premium), the number of calls, duration, and booking rules are set out on the pricing page and/or in-app.
Fair use
To keep the service reliable and affordable for everyone:
each plan includes a defined allocation of calls (and any “priority” features),
call allocations reset each billing cycle and do not roll over unless your plan explicitly states otherwise,
unused allocations do not convert into refunds or credits unless required by law,
calls and chat are for personal use only, and
we may apply reasonable limits, throttling, or restrictions if we detect abuse, unusually high usage, automated use, sharing access, reselling, or activity that disrupts the service.
If your plan includes calls or you purchase add-on calls:
Cancellations and no-shows (48-hour rule)
You must cancel or reschedule at least 48 hours before the appointment time.
If you cancel/reschedule within 48 hours, or you do not attend (“no-show”), the session may be treated as used and deducted from your plan allocation.
If we cannot deliver the session due to our fault (for example, clinician unavailability or a Platform outage on our side), we will reschedule your session or credit it back to your allocation.
Scope of calls
Calls are for nutrition education and lifestyle guidance within the Platform’s scope. We may recommend you seek medical advice where appropriate.
A) How to cancel
You can cancel your subscription through your account settings (where available) or by emailing thedietscience01@gmail.com.
B) Important: 7-day notice to stop auto-renewal (paid plans)
To stop your subscription from renewing and being charged for the next billing cycle, you must cancel at least 7 days before your next renewal date (“Cancellation Notice Period”).
If you cancel within 7 days of your renewal date:
your renewal charge may already be in processing, and
your subscription will generally continue for the next paid period, and your cancellation will apply at the end of that next period.
This Cancellation Notice Period exists to prevent misuse of the service (for example, heavy usage right before renewal followed by cancellation attempts to avoid payment) and to manage support capacity fairly.
C) Trials (3-day trial)
If you start a free or discounted trial that converts to a paid subscription, the trial lasts 3 days unless stated otherwise at checkout.
To avoid being charged for the first paid period, you must cancel at least 24 hours before the trial ends (unless your checkout page states a different minimum notice for that specific offer).
D) Refunds
We may offer refunds only as set out in our Refund Policy (if published) or as required by law. To prevent abuse, refunds may be refused where:
substantial service has already been delivered (including call usage, excessive chat use, or completion of personalised work),
there is evidence of abuse, fraud, chargeback misuse, or policy violations, or
the request falls outside our stated refund terms.
E) Australian Consumer Law
Nothing in this Agreement limits your rights under Australian Consumer Law. If you are entitled to a remedy for a major failure, you may be eligible for a refund or replacement service as required by law.
You must not:
use the Platform for illegal, harmful, or abusive behaviour,
harass, threaten, or harm staff or other users,
upload content that is unlawful, offensive, or infringes rights,
attempt to reverse engineer, copy, scrape, exploit, or disrupt the Platform,
share your account, resell access, or use it for commercial purposes without permission,
use the Platform to create or distribute misinformation or harmful health instructions.
We may suspend or terminate accounts that breach these rules.
AI can sometimes be incorrect, incomplete, or misunderstood. You agree that:
you will use your judgment before acting on guidance,
you will verify information when it matters, and
you will seek professional advice when needed.
We do not guarantee that AI outputs are error-free or suitable for every person.
Our Privacy Policy explains how we handle personal information. By using the Platform, you consent to our collection and handling of personal information in accordance with that policy.
If you provide health information (which may be “sensitive information” under Australian privacy law), you consent to us collecting and using it to:
provide personalised guidance,
improve user experience and safety features, and
maintain service quality.
Privacy Policy link: [Insert link]
We own (or license) all rights in the Platform, content, design, and systems (including AI prompts, workflows, templates, and materials), except for content you own.
You may use the Platform for personal purposes only. You must not copy, reproduce, sell, or redistribute our materials without written permission.
If you submit content (messages, meal photos, logs), you:
retain ownership of your content, and
grant us a limited licence to use it to operate and improve the service (including troubleshooting, safety, and quality assurance), consistent with the Privacy Policy.
To the maximum extent permitted by law:
The Platform is provided “as is” and “as available”.
We do not promise specific outcomes (weight loss, symptom reduction, performance outcomes).
Individual results depend on many factors outside our control.
Nothing in this Agreement excludes consumer guarantees that cannot be excluded under Australian law.
To the maximum extent permitted by law, our liability for loss or damage arising from your use of the Platform is limited to one or more of the following (at our choice):
resupplying the services, or
paying the cost of having the services supplied again.
We are not liable for indirect or consequential losses (like lost profits) where permitted by law.
We may suspend or terminate your access immediately if:
you breach this Agreement,
we suspect fraud, misuse, or harm, or
required by law or safety.
Where appropriate, we may provide warnings first, but we are not required to.
We may update this Agreement from time to time. We will post the updated version on our Platform and update the “Last updated” date. If changes are material, we’ll take reasonable steps to notify you.
This Agreement is governed by the laws of Australia and the courts of [Insert State/Territory, e.g., Queensland] will have non-exclusive jurisdiction.
Questions about these terms? Email: thedietscience01@gmail.com Address: [Insert Australian business address]