Last updated: 19/03/2026 Company: The Diet Science Pty Limited (Australia) (“The Diet Science”, “we”, “us”, “our”) Website/App: thedietscience.com and any related apps/services (“Platform”) Email: thedietscience01@gmail.com Address: Queensland 4212 - Australia
This Privacy Policy explains how we collect, store, use, and share personal information (including health-related information) when you use our Platform.
By using our Platform, you agree to this Privacy Policy.
We may collect the following types of information:
A) Account and contact information
Name
Email address
Phone number
Login/authentication details (or tokens)
B) Health and lifestyle information (may include “sensitive information”)
You may choose to provide information to personalise your experience, such as:
Goals (weight management, energy, digestion, performance, etc.)
Dietary preferences, allergies/intolerances
Height, weight, age (optional), activity levels
Sleep, stress, symptoms or other wellbeing notes you share
Medical/dietary notes you choose to disclose (e.g., conditions, medications)
C) Messages, call transcripts, and coaching interactions
When you use our support features, we may collect and store:
Chat messages and in-app messages
Call transcripts (text transcripts of calls) Important: We do not record call audio. However, calls may be transcribed into text for records, continuity of support, and service quality.
D) Meal logs and media
Meal logs and food entries
Meal photos you upload
Notes you add with photos/logs
E) Payments and subscriptions
If you purchase a subscription or paid service, we collect:
Plan type, subscription status, renewal dates
Payment confirmations and transaction references
We do not store full card details. Payments are processed by our payment provider (see Section 6).
F) Website/app usage data
Device information (device type, browser type, app version)
IP address (may be collected by servers/analytics tools)
Pages/screens viewed and feature usage
Diagnostic and security logs
We collect personal information when you:
Create an account or submit a form
Use the AI nutrition support features (chat/calls)
Upload meal photos/logs or complete check-ins
Book a 1:1 consultation/call (where available)
Contact us for support
Use our website/app (cookies and similar tools may apply)
We use personal information to:
Provide and operate the Platform
Create and manage your account
Provide personalised nutrition guidance and support
Deliver resources, meal suggestions, habit plans, and progress tracking
Provide optional 1:1 consultations/calls (where included or purchased)
Maintain records and improve service quality
Maintain chat logs and call transcripts so support is consistent and context-aware
Improve service reliability, safety, and user experience
Diagnose issues and prevent misuse or fraud
Manage subscriptions and service access
Process subscription payments
Manage plan entitlements (e.g., call allocations and availability)
Enforce fair use and protect platform capacity
Communicate with you
Send service messages (e.g., confirmations, reminders, policy updates)
Respond to your enquiries
Send marketing messages only where allowed and with an unsubscribe option
Our Platform includes AI-assisted features. When you interact with the AI (via chat or calls), the information you provide (and your stored profile details, where applicable) may be used to generate personalised responses and recommendations.
We may review limited interactions (including transcripts) for quality assurance, safety, and service improvement. Where possible, we use minimised and/or de-identified data for analysis and improvement.
We may share personal information with trusted third parties where necessary to deliver the service, such as:
A) Payment processing (Stripe)
We use Stripe to process payments. Stripe may collect and process payment details and transaction information as part of providing payment services. We receive confirmation of payment and subscription status.
B) Technology and service providers
We may use third-party providers for:
Cloud hosting and data storage
Customer support tools
Email/SMS/telephony services
Transcription services (to generate call transcripts)
File/media storage for uploaded meal photos
C) Professional advisers and legal requirements
We may disclose information to:
Professional advisers (lawyers, accountants) where needed
Regulators, courts, or law enforcement where required or authorised by law
To protect our users, our rights, and the integrity/security of the Platform
We do not sell your personal information.
Some third-party providers may store or process data outside Australia. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
We may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Improve user experience and measure performance
Understand which marketing or social campaigns lead to sign-ups
You can control cookies in your browser settings, but some features may not work correctly if cookies are disabled.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:
Access controls
Secure hosting and storage practices
Encryption where appropriate
Internal handling policies for sensitive information
No system is 100% secure, but we work to maintain reasonable safeguards.
We retain personal information only as long as necessary for:
Providing the service
Maintaining records (including chat logs and call transcripts)
Legal, accounting, dispute resolution, and safety obligations
When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it.
Access and correction
You may request access to personal information we hold about you, and ask us to correct inaccurate or outdated information.
Deletion of transcripts and meal photos (as requested)
You may request deletion of:
call transcripts, and/or
meal photos (and related meal-log content), and/or
chat messages and other content you submitted.
To request deletion, email thedietscience01@gmail.com from your registered email address and specify what you want deleted.
Important notes:
Deleting transcripts/photos may reduce our ability to provide continuity of support or review past recommendations.
We may need to keep certain information even after a deletion request where required or authorised by law, or for legitimate purposes such as:
billing and transaction records,
fraud prevention,
dispute resolution,
security and safety compliance.
Where we cannot delete information (for legal or operational reasons), we will take reasonable steps to minimise access and/or de-identify it where appropriate.
We may ask you to verify your identity before processing requests.
If you have a privacy complaint, email thedietscience01@gmail.com with details. We will respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The updated version will be posted on our Platform with a revised “Last updated” date.