Privacy Policy — The Diet Science Pty Limited (Australia)
Last updated: 19/03/2026 Company: The Diet Science Pty Limited (Australia) (“The Diet Science”, “we”, “us”, “our”) Website/App: thedietscience.com and any related apps/services (“Platform”) Email: thedietscience01@gmail.com Address: Queensland 4212 - Australia
1) Purpose of this Privacy Policy
This Privacy Policy explains how we collect, store, use, and share personal information (including health-related information) when you use our Platform.
By using our Platform, you agree to this Privacy Policy.
2) What personal information we collect
We may collect the following types of information:
A) Account and contact information
Name
Email address
Phone number
Login/authentication details (or tokens)
B) Health and lifestyle information (may include “sensitive information”)
You may choose to provide information to personalise your experience, such as:
Goals (weight management, energy, digestion, performance, etc.)
Dietary preferences, allergies/intolerances
Height, weight, age (optional), activity levels
Sleep, stress, symptoms or other wellbeing notes you share
Medical/dietary notes you choose to disclose (e.g., conditions, medications)
C) Messages, call transcripts, and coaching interactions
When you use our support features, we may collect and store:
Chat messages and in-app messages
Call transcripts (text transcripts of calls) Important: We do not record call audio. However, calls may be transcribed into text for records, continuity of support, and service quality.
D) Meal logs and media
Meal logs and food entries
Meal photos you take to identify a meal. The photo is sent to our AI provider to identify the food and estimate its nutrition, and is discarded straight afterwards. We do not store meal photos. What is saved to your diary is the food entry you confirm.
Notes you add with photos/logs
Voice recordings you make to log a meal in the app. The recording is sent to our servers and converted to text by a speech-to-text provider. The transcript is shown to you to check and edit before anything is logged, and we do not keep the recording.
E) Payments and subscriptions
If you purchase a subscription or paid service, we collect:
Plan type, subscription status, renewal dates
Payment confirmations and transaction references
We do not store full card details. Payments are processed by our payment provider (see Section 6).
F) Usage data
We collect different usage data on the website and in the mobile app, and the two are listed separately because they genuinely differ.
On the website:
Device information (device type, browser type, app version)
IP address, as recorded by our servers
Pages viewed and feature usage
Diagnostic and security logs
In the mobile app:
A record of which days you used the app, so we can see how the service is being used overall. This is a date and your account identifier only — not the screens you opened or what you did on them, and it is not used to personalise anything you see.
The app contains no analytics, advertising or crash-reporting software. It does not collect an advertising identifier, and it does not track you across other apps or websites.
G) Health app data from your phone (mobile app, optional)
If you choose to connect the mobile app to your phone's health app (Health Connect on Android, Apple Health on iOS), we read the following and nothing else:
Body weight
Step count
Active energy burned
We only read this data. We never write anything back to your phone's health app. Connecting is optional, the app works without it, and you can disconnect and delete what we have stored at any time from the Health and progress screen. See section 13 for details.
3) How we collect personal information
We collect personal information when you:
Create an account or submit a form
Use the AI nutrition support features (chat/calls)
Upload meal photos/logs or complete check-ins
Book a 1:1 consultation/call (where available)
Contact us for support
Use our website/app (cookies and similar tools may apply)
4) Why we collect and use your information
We use personal information to:
Provide and operate the Platform
Create and manage your account
Provide personalised nutrition guidance and support
Deliver resources, meal suggestions, habit plans, and progress tracking
Provide optional 1:1 consultations/calls (where included or purchased)
Maintain records and improve service quality
Maintain chat logs and call transcripts so support is consistent and context-aware
Improve service reliability, safety, and user experience
Diagnose issues and prevent misuse or fraud
Manage subscriptions and service access
Process subscription payments
Manage plan entitlements (e.g., call allocations and availability)
Enforce fair use and protect platform capacity
Communicate with you
Send service messages (e.g., confirmations, reminders, policy updates)
Respond to your enquiries
Send marketing messages only where allowed and with an unsubscribe option
5) AI features and how data is used
Our Platform includes AI-assisted features. When you interact with the AI (via chat or calls), the information you provide (and your stored profile details, where applicable) may be used to generate personalised responses and recommendations.
We may review limited interactions (including transcripts) for quality assurance, safety, and service improvement. Where possible, we use minimised and/or de-identified data for analysis and improvement.
6) When we share personal information (third parties)
We may share personal information with trusted third parties where necessary to deliver the service, such as:
A) Payment processing (Stripe, Razorpay)
We use Stripe to process payments, and Razorpay for payments made in Indian rupees. They collect and process payment details and transaction information as part of providing payment services. We do not store your full card details.
B) Technology and service providers
We may use third-party providers for:
Cloud hosting, databases and authentication — Amazon Web Services, Supabase
AI processing of your messages, food photos and voice notes — OpenAI
Conversation memory used to personalise your coaching — Pinecone
Email, SMS and telephony — Google (Gmail), Twilio, ElevenLabs
These providers process personal information on our instructions and for the purposes above only. We do not sell personal information to them, and they are not permitted to use it for their own purposes or to train their own models.
Uploaded meal photos and voice notes are sent for analysis and are not stored by us or retained by the provider once the analysis is returned.
C) Professional advisers and legal requirements
We may disclose information to:
Professional advisers (lawyers, accountants) where needed
Regulators, courts, or law enforcement where required or authorised by law
To protect our users, our rights, and the integrity/security of the Platform
We do not sell your personal information.
7) Overseas disclosures
Some third-party providers may store or process data outside Australia. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
8) Cookies, analytics, and tracking
We may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Improve user experience and measure performance
Understand which marketing or social campaigns lead to sign-ups
You can control cookies in your browser settings, but some features may not work correctly if cookies are disabled.
9) Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:
Access controls
Secure hosting and storage practices
Encryption where appropriate
Internal handling policies for sensitive information
No system is 100% secure, but we work to maintain reasonable safeguards.
10) Data retention
We retain personal information only as long as necessary for:
Providing the service
Maintaining records (including chat logs and call transcripts)
Legal, accounting, dispute resolution, and safety obligations
When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it.
11) Access, correction, and deletion requests
Access and correction
You may request access to personal information we hold about you, and ask us to correct inaccurate or outdated information.
Deletion of transcripts and meal photos (as requested)
You may request deletion of:
call transcripts, and/or
meal photos (and related meal-log content), and/or
chat messages and other content you submitted.
To request deletion, email thedietscience01@gmail.com from your registered email address and specify what you want deleted.
Important notes:
Deleting transcripts/photos may reduce our ability to provide continuity of support or review past recommendations.
We may need to keep certain information even after a deletion request where required or authorised by law, or for legitimate purposes such as:
billing and transaction records,
fraud prevention,
dispute resolution,
security and safety compliance.
Where we cannot delete information (for legal or operational reasons), we will take reasonable steps to minimise access and/or de-identify it where appropriate.
We may ask you to verify your identity before processing requests.
12) Complaints
If you have a privacy complaint, email thedietscience01@gmail.com with details. We will respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
13) Health app data (Health Connect and Apple Health)
This section applies only to our mobile app, and only if you choose to connect it to your phone's health app.
A) What we read
Body weight, step count, and active energy burned. Nothing else. The app requests read access to those three types and no others.
B) We do not write to your health app
We never create, change or delete anything in Health Connect or Apple Health. Access is read-only.
C) When we read it
Only when you ask us to, by connecting your health app or tapping sync on the Health and progress screen. The app does not read your health data in the background.
D) Where it goes
Readings are sent to our servers over an encrypted connection and stored against your account, so your targets and progress reflect what you actually do, and so your nutritionist can see the same picture you can.
E) What we never do with it
We do not use health data for advertising. We do not sell it. We do not share it with data brokers. We do not use it to train AI models.
F) Turning it off and deleting it
You can disconnect at any time from the Health and progress screen. The same screen has a control that deletes every weight, step and active-energy reading we have stored from your health app. To stop future syncing you should also revoke our access in Health Connect or Apple Health itself, because those permissions are granted by your phone rather than by us.
G) Retention
Health readings are kept while your account is open, and are removed when you delete the data using the control described above, or when you delete your account. Deleting your account removes them along with the rest of your data.
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our Platform with a revised “Last updated” date.
