Delete Your Account
The Diet Science Pty Limited (Australia)
This page explains how to delete your Diet Science account and the data held against it. You do not need to be signed in to read it or to make a request.
What deleting your account removes
Deleting your account removes the account itself and the data we hold against it, including:
- Your profile — name, email, phone number, and the goals, dietary preferences, allergies and lifestyle answers you gave us
- Your food diary — meal logs, food entries and the notes attached to them. (Meal photos are never stored: a photo is analysed to identify the food and discarded straight afterwards, so there is nothing to delete.)
- Your chat history with the AI nutritionist, and any call transcripts
- Your health metrics — height, weight, activity, and other measurements you tracked
- Your appointments — booked, past, and cancelled consultations
- Your personal AI memory — the per-user vector memory built from your chats and food logs so the assistant could recall your history
Deletion is permanent
Deletion is permanent and cannot be undone. We cannot restore a deleted account, and none of the data above can be recovered afterwards — not by you and not by us. If you want to keep any of it, save a copy before you ask us to delete.
Records we are required to keep by law — for example payment and tax records held by our payment provider — are retained as described in section 10 of our Privacy Policy.
Deleting from inside the app
If you have the mobile app installed, this is the fastest route:
- Open Profile
- Scroll to Delete account
- Confirm when prompted
The account and its data are removed immediately — you do not need to contact us as well.
If you no longer have the app installed
You can request deletion by email — no app, and no sign-in, required. Email thedietscience01@gmail.com from the email address your account is registered to, with the subject Delete my account.
We use the address you write from to confirm the request is yours, so please send it from your registered email address. If you can't, tell us the address the account was created with and we will verify another way before deleting anything.
We action deletion requests within 30 days of verifying them, and email you once your account has been deleted.
Deleting only part of your data
You do not have to delete the whole account. You can ask us to delete just your call transcripts, just your meal photos and food logs, or just your chat messages, and keep the account itself. Email the same address and say what you want removed.
Questions
Email thedietscience01@gmail.com, or read our Privacy Policy for the full picture of what we collect and how long we keep it.